Thank you for your patience over the past few weeks. I have recently returned from Southeast Asia and you can imagine that the week has been nothing but catch up.

I have been working on a series of writings that cover the basic steps to ensure a well oiled and thought out security program for the entertainment industry. Over the next few weeks, I will post a new piece in the overall picture.

Again, thank you for your patience.

Part 1:
Nightclubs and bars can be an exciting business, but with it comes special problems. Trendy nightclubs attract a younger crowd looking for a place to party. The notoriety of a hot club brings crowds of young men and women who will stand in line for hours just to be part of the nightclub scene. This sounds like nightclub owner’s dream, but with that success comes control problems associated with young adults, too much testosterone, alcohol, and drugs all crowded together in a small space.

Contact with an obnoxious customer should begin at the first sign of trouble. Bartenders, cocktail waitresses, club managers, door hosts, and even bouncers should issue early, friendly warnings. Once warned, all club employees should be trained to collectively keep an eye on the patron and issue second reminder warnings, if appropriate. Most customers will respond to this approach. Once warned, usually just a look of disapproval will send a message and cure the immediate misconduct problem. Those that refuse or are incapable of compliance should be cut off from alcohol service, at minimum or asked to leave. In practice, most customers respond well to this friendly, but firm approach. After all they are your customers and good repeat customers are the lifeblood of any club.